We normally process orders within 1-3 business days of receiving them. Andiata Oy responds to, and processes orders in the order we have received them. We will send the customer a separate email notification, once their order is ready to be shipped.

Andiata Oy is not responsible for any damages caused by a possible delay in delivery.

A) IF THE PRODUCT IS IN STOCK:

The delivery time depends on the shipping company and delivery address you choose, once the product has been picked up from our warehouse by the carrier. Orders within Finland typically arrive within 2–4 business days after dispatch. Orders outside the EU usually arrive within 3–5 business days after dispatch, although customs procedures may extend this timeframe depending on the country.

B) IF THE PRODUCT IS AVAILABLE FOR PRE-ORDER:

Please note that all items in your order will be shipped together based on the estimated delivery week of the pre-order item, which may vary between 1–3 months. If you wish to receive the other items sooner, please place a separate order for the pre-order product.

Andiata is a Finnish-based company, and we ship from our headquarters and warehouse in Finland to all destinations worldwide, excluding Russia.

Our flagship stores are located in Helsinki, Finland, Paris and Saint-Tropez France. Find the locations here.

We typically have same items available online and in-stores. If you are looking for a spesific product and size from store, we recommed sending us a chat online or calling the stores:

Helsinki Store (FI & EN)
Kasarmikatu 46-48, 00130 Helsinki
andiatastore@andiata.fi 
+358 40 905 1602
*Only Helsinki store-related inquiries

Paris Store (FR & EN)
70bis Rue Bonaparte, 75006 Paris, France
+33 143546007
paris@andiata.fi
*Only Paris store-related inquiries

Saint-Tropez Store (FR & EN)
24 Bd Louis Blanc, 83990 Saint-Tropez, France
+33 6 10 15 53 33
saint-tropez@andiata.fi
*Only Saint-Tropez store-related inquiries

As a general rule:

• For EU shipments, no customs costs are due at delivery. Shipping calculated at checkout.
  
• OUTSIDE EU: Shipping calculated at checkout. When ordering outside EU, the amount you pay in the checkout includes all applicable customs duties & taxes.

BUDBEE HOME & BOX

Budbee ensures you get your online parcels delivered or returned at your door in the afternoon and evening—easy deliveries and returns using renewable diesel and electricity.

Available in Finland, Sweden, Norway, Belgium, Denmark, Netherlands

RETURNS HOME & BOX

Returns with Budbee are easy, whether you want us to pick up the parcel at your doorstep, or if you want to return via a Box. All you have to do is book a time slot via our app. No labels or printers are needed. It's that easy.

RENEWABLE DIESEL

HVO100 is a hydrogenated vegetable oil made from raw materials (such as animal fat waste from the food industry, recycled cooking oil or fish fat from the fishing industry) that do not release any new carbon dioxide into the atmosphere. In addition, HVO100 is a fuel that is fully compatible with most diesel engines and diesel fuel distribution infrastructure, which makes it possible to use vehicles that previously ran on fossil fuels. Read more about HVO100

POSTI SERVICE POINT, HOME & BOXES

Posti is one of the leading delivery and fulfillment companies in Finland, Sweden and Baltics.

Available in Finland and Baltics.

Sustainability is a key component of Posti’s business strategy. They want to minimize their negative impacts on the environment, people and society while using their competencies and resources to make things better. Posti’s ambitious climate efforts are one great example of this commitment: their objective is to operate fossil-free by 2030 and be on net-zero what comes to their emissions by 2040.

Read Posti's sustainability report 2023

DHL Express On Demand Delivery (ODD) offers you the possibility to select the delivery option that best suits your requirements.

• Once your order has been shipped, you will receive a separate shipping notification from DHL Express.
• DHL ODD will notify you by email and/or SMS about your shipment’s progress and estimated delivery date/time. If this time doesn’t fit your schedules, you can customize your delivery via DHL ODD. You can then decide how, where and when the delivery takes place, at a time and location that suits you best.

Available Worldwide.

At Andiata, we take our commitment to the planet seriously.

That's why we proudly partner with DHL Express, utilizing sustainable aviation fuel (SAF) via the GoGreen Plus service to deliver your orders. By investing in sustainable aviation fuel, we actively reduce the CO2e emissions associated with our shipments, minimizing our carbon footprint. We believe it's our responsibility to do what's right for the planet, and we want to empower our customers to make a positive impact too. Together, let's embrace sustainable practices and contribute to a greener future. Thank you for choosing [Your Webshop Name] and joining us in making a difference for our planet.

SAF is currently the primary route to reducing carbon emissions in aviation, so this is the most effective way to help our customers make their orders more sustainable.

Embracing SAF is not only essential for meeting sustainability goals but also paves the way towards a greener future in the air transportation industry

Please note that the prices are estimated and might differ slightly according to peak seasons. The estimated delivery time is calculated from the moment the order is processed, i.e., when the package has been picked up from our warehouse. Delivery time is counted in business days.

• Budbee Box Delivery (∼2 days) 5€
• Budbee Home Delivery (∼2 days) 7€
• Posti Standard Pickup (∼2-3 days) 5,7€
• Posti Home Delivery (∼2–3 days) 10€
  
• DHL Express (∼1-2 days) 10 €
• Click & Collect from Helsinki store (∼2–3 days) FREE

Please note that the prices are estimated and might differ slightly according to peak seasons. The estimated delivery time is calculated from the moment the order is processed, i.e., when the package has been picked up from our warehouse. Delivery time is counted in business days.

• Budbee Box Delivery (∼3-4 days) ∼72 SEK
• Budbee Home Delivery (∼3-4 days) ∼95 SEK
• DHL Express (1-2 days) ∼132 SEK

Please note that the prices are estimated and might differ slightly according to peak seasons. The estimated delivery time is calculated from the moment the order is processed, i.e., when the package has been picked up from our warehouse. Delivery time is counted in business days.

• Budbee Box (∼3-4 days) ∼46 DKK
• Budbee Home Delivery (∼3-4 days) ∼61 DKK
• DHL Express (∼1-3 days) ∼90 DKK

Please note that the prices are estimated and might differ slightly according to peak seasons. The estimated delivery time is calculated from the moment the order is processed, i.e., when the package has been picked up from our warehouse. Delivery time is counted in business days.

• DHL Express (∼1-3 days) ∼15€ / ∼174 NOK
  

Shipping calculated at checkout. When ordering outside EU, the amount you pay in the checkout includes all applicable customs duties & taxes.

FOR ANY UNCLAIMED PACKAGES, SHIPPING, RETURN + POSSIBLE CUSTOMS & DUTIES WILL BE DEDUCTED FROM YOUR ORDER AMOUNT.

You cannot cancel the order if it has been processed. Not collecting the package is not enough for canceling.You need to pick up the package and return it.

Please note that the prices are estimated and might differ slightly according to peak seasons. The estimated delivery time is calculated from the moment the order is processed, i.e., when the package has been picked up from our warehouse. Delivery time is counted in business days.

• Budbee Box (∼3-4 days) ∼6€
• Budbee Home Delivery (∼3-4 days) ∼8€
• DHL Express (∼1-3 days) ∼12 €

Please note that the prices are estimated and might differ slightly according to peak seasons. The estimated delivery time is calculated from the moment the order is processed, i.e., when the package has been picked up from our warehouse. Delivery time is counted in business days.

• Posti Standard Pickup (∼2–5 days) ∼7€
• DHL Express (∼1-3 days) ∼12 €

Please note that the prices are estimated and might differ slightly according to peak seasons. The estimated delivery time is calculated from the moment the order is processed, i.e., when the package has been picked up from our warehouse. Delivery time is counted in business days.

• DHL Express (∼2-3 days) ∼12€ (Hungary, Poland, Luxembourg & Germany) & ∼15 € (The rest of EU countries)

Please note that the prices are estimated and might differ slightly according to peak seasons. The estimated delivery time is calculated from the moment the order is processed, i.e., when the package has been picked up from our warehouse. Delivery time is counted in business days.

• DHL Express (∼2-3 days) ∼16-20€

Shipping calculated at checkout. When ordering outside EU, the amount you pay in the checkout includes all applicable customs duties & taxes.

FOR ANY UNCLAIMED PACKAGES, SHIPPING, RETURN + POSSIBLE CUSTOMS & DUTIES WILL BE DEDUCTED FROM YOUR ORDER AMOUNT.

You cannot cancel the order if it has been processed. Not collecting the package is not enough for canceling.You need to pick up the package and return it.

Please note that the prices are estimated and might differ slightly according to peak seasons. The estimated delivery time is calculated from the moment the order is processed, i.e., when the package has been picked up from our warehouse. Delivery time is counted in business days.

• DHL Express (∼2-3 days) ∼16 €

Shipping calculated at checkout. When ordering outside EU, the amount you pay in the checkout includes all applicable customs duties & taxes.

FOR ANY UNCLAIMED PACKAGES, SHIPPING, RETURN + POSSIBLE CUSTOMS & DUTIES WILL BE DEDUCTED FROM YOUR ORDER AMOUNT.

You cannot cancel the order if it has been processed. Not collecting the package is not enough for canceling. You need to pick up the package and return it.

Please note that the prices are estimated and might differ slightly according to peak seasons. The estimated delivery time is calculated from the moment the order is processed, i.e., when the package has been picked up from our warehouse. Delivery time is counted in business days.

• DHL Express (Air Cargo ∼2-5d) ∼20€

Shipping calculated at checkout. When ordering outside EU, the amount you pay in the checkout includes all applicable customs duties & taxes.

FOR ANY UNCLAIMED PACKAGES, SHIPPING, RETURN + POSSIBLE CUSTOMS & DUTIES WILL BE DEDUCTED FROM YOUR ORDER AMOUNT.

You cannot cancel the order if it has been processed. Not collecting the package is not enough for canceling. You need to pick up the package and return it.

Please note that the prices are estimated and might differ slightly according to peak seasons. The estimated delivery time is calculated from the moment the order is processed, i.e., when the package has been picked up from our warehouse. Delivery time is counted in business days.

• DHL Express (Air cargo ∼2-5 days) ∼25€ (∼46 AUD / ∼51 NZD)
  

Shipping calculated at checkout. When ordering outside EU, the amount you pay in the checkout includes all applicable customs duties & taxes.

FOR ANY UNCLAIMED PACKAGES, SHIPPING, RETURN + POSSIBLE CUSTOMS & DUTIES WILL BE DEDUCTED FROM YOUR ORDER AMOUNT.

You cannot cancel the order if it has been processed. Not collecting the package is not enough for canceling. You need to pick up the package and return it.

Please note that the prices are estimated and might differ slightly according to peak seasons. The estimated delivery time is calculated from the moment the order is processed, i.e., when the package has been picked up from our warehouse. Delivery time is counted in business days.

• DHL Express (∼2-5 days) ∼20€
  

Shipping calculated at checkout. When ordering outside EU, the amount you pay in the checkout includes all applicable customs duties & taxes.

FOR ANY UNCLAIMED PACKAGES, SHIPPING, RETURN + POSSIBLE CUSTOMS & DUTIES WILL BE DEDUCTED FROM YOUR ORDER AMOUNT.

You cannot cancel the order if it has been processed. Not collecting the package is not enough for canceling. You need to pick up the package and return it.

Please note that the prices are estimated and might differ slightly according to peak seasons. The estimated delivery time is calculated from the moment the order is processed, i.e., when the package has been picked up from our warehouse. Delivery time is counted in business days.

• DHL Express (Air Cargo 2-6 days) ∼16€

Shipping calculated at checkout. When ordering outside EU, the amount you pay in the checkout includes all applicable customs duties & taxes.

FOR ANY UNCLAIMED PACKAGES, SHIPPING, RETURN + POSSIBLE CUSTOMS & DUTIES WILL BE DEDUCTED FROM YOUR ORDER AMOUNT.

You cannot cancel the order if it has been processed. Not collecting the package is not enough for canceling.You need to pick up the package and return it.

After placing your order, you will receive the order confirmation email. Once your order is ready to ship, you will receive another email containing a tracking code. You can also access your order through the VIEW ORDER link at the bottom of the email. Please note that for pre-orders, the estimated shipping time is stated on the product page and may vary from 1-3 months.

If you cannot locate your package and the tracking link says it's been delivered, please check these steps:

• Ask your household members (and neighbors if possible)
• Check around your property as it is possible that the parcel was left there.
• Reach out to your local courier to confirm the delivery status.

If after all these checks you still cannot locate your package, please contact us as soon as possible. We will then start an official investigation with the courier.

We appreciate your patience as it could take a few weeks to get fully solved and we will keep you updated of how we will proceed.

Once your order has been placed, you might still be able to update your delivery address, but this will depend on the status of your order.

Please contact us to provide the new and complete delivery address.

A) If the delivery hasn't been shipped yet, we can update the address.

B) If the order is already shipped, reach out to your local courier to provide the correct address. However we can't promise on behalf of the courier that this will be possible.

Should the shipment be returned to our warehouse due to incorrect or incomplete contact or address details, we will charge a handling fee for the uncollected package and will not re-dispatch the order.

If you have selected the wrong product for your order, you may submit a request to our customer service to exchange it for the correct item. Please note, however, that responses are generally provided within 1–2 business days, so your request may not reach us in time. Carefully check your order items (colors, sizes) before placing your order.
Once the order is shipped, any returns and reordering of products are the customer’s responsibility.

You cannot cancel the order if it has been processed. Not collecting the package is not enough for canceling. You need to pick up the package and return it.

The pick-up time of the package will be announced with the order, and if the package is returned to us undelivered, we will charge a handling fee for the uncollected package and will not re-dispatch the order.

No, this delivery option is free. However, you have to pick up the order from the Andiata Helsinki Store, Kasarmikatu 46–48 within 7 days after receiving the pick-up email.

Please note that after 7 days, the package will be returned to the main storage, and we will reserve 30€ handling cost from your order.

You have to pick up the order in 7 days after receiving the pick-up email.

Please note that after 7 days, the package will be returned to the main storage, and we will reserve 30€ handling cost from your order.

In case you are unable to pick up the package in 7 days, please contact our store right away and ask if they are able to extend the time. However, we cannot always to promise to extend the time, due to limited amount of storage space.

+358 40 905 1602
andiatastore@andiata.fi 

You can return an item within 14 days from the date you have received your order. If you exceed this timeframe, unfortunately, we won't be able to offer a refund, store credit, or exchange. However, we DO NOT offer refunds at our physical store in Helsinki or Paris. Product exchanges and store credit is possible within 14 days in physical stores.

Check the items immediately after receiving them so that any returns can be handled smoothly if you are not completely satisfied.

For online returns, please note that the following refund and handling costs will be deducted from your refund.

• 10€ in Finland
• 15€ for the rest of the EU
• 20€ Europe, that is not part of EU
• 40€ for Rest of the World outside Europe

PLEASE NOTE, that you cannot cancel the order if it has been processed. The pick-up time of the package will be announced with the order. NOT COLLECTING THE PACKAGE IS NOT ENOUGH FOR CANCELING. You need to pick up the package and return it.

• For orders in EU, uncollected packages will be charged 30€.
• For orders outside EU, uncollected packages will be charged for customs & duties based on the order value + original shipping and return cost.

The return conditions for online purchases are, that the product must be unused and the price tags are in place. You also need to fill in the return form which products you are returning, Quantity and Reason Code. All accompanying printed materials and envelopes must also be returned. If the form is not filled, we do not accept the return. One return shipment can contain multiple items or orders.

YOU MUST RETURN THE ITEM USING THE SAME CARRIER THAT DELIVERED YOUR ORDER. IF YOU USE A DIFFERENT METHOD, YOU WILL BE RESPONSIBLE FOR THE RETURN SHIPPING COSTS. PLEASE FOLLOW THE RETURN INSTRUCTIONS CAREFULLY.

We reserve the right to block future purchases for up to 12 months for customers whose return behavior is exceptionally frequent or raises suspicion of misuse. This applies especially to repeated, unusually large, or otherwise atypical returns compared to usual purchasing behavior.

1. Check that the products are unused, clean and tags are in place.

2. Fill in the return form you received with your order. PLEASE NOTE, that you need to mark which products you are returning, Quantity and Reason Code. If the form is not filled, we do not accept the return.

3. Pack the product in the same package as it was shipped.

4. Make sure to keep a receipt until the refund is confirmed. Once we receive the return, we will send you a confirmation by email.

YOU MUST RETURN THE ITEM USING THE SAME CARRIER THAT DELIVERED YOUR ORDER. IF YOU USE A DIFFERENT METHOD, YOU WILL BE RESPONSIBLE FOR THE RETURN SHIPPING COSTS. PLEASE FOLLOW THE RETURN INSTRUCTIONS CAREFULLY. Please note: you can also return your order to our Helsinki store.

BUDBEE:

Create a return by using Budbee App or the text message link you received when picking up the package. Go to your order in the app. You do not need a shipping label. Select a pick-up time that suits you. Choose if you would like to leave the package outside your door or if you would like to hand it over to the driver personally. You can also book a box for a return. Budbee will keep you updated via texts or notifications in the app.

POSTI:

Attach on your parcel the return label you received with your order. Drop off your return at the nearest Posti service point.

Posti Parcel Baltics:

Return via parcel lockers: reserve a locker from the country website:
my.smartpost.ee, my.smartpost.lv, my.smartpost.lt.

A pick-up can also be ordered from the local customer service if a parcel
has been originally delivered to home address.

Posti Parcel Baltics Return label must be attached on top of the parcel.

DHL

Attach on your parcel the DHL return label you received with your order. Drop off your return at the nearest DHL service point.

CLICK & COLLECT:

Click & Collect orders should be returned to our Helsinki store.

Yes, you can. Returning all orders in the same package reduces transportation emissions.

Note, that Click & Collect orders should always be returned to the Helsinki Store.

To exchange an item bought at our online shop, please return the unwanted product and place a new order online. If you cannot find the size or product you are looking for, you can contact our customer service.

Direct product exchanges in-store are not possible due to legislative restrictions. You first have to return the order, and if you want to buy a new product from the store, you are required to pay it by cash or card.

PLEASE NOTE, that you cannot cancel the order if it has been processed. The pick-up time of the package will be announced with the order. NOT COLLECTING THE PACKAGE IS NOT ENOUGH FOR CANCELING. You need to pick up the package and return it.

If the order is dispatched from our warehouse with incorrect information, you are responsible for providing the correct details directly to the shipping carrier. Should the shipment be returned to our warehouse due to incorrect or incomplete contact or address details, we will charge a handling fee for the uncollected package and will not re-dispatch the order.

CLICK & COLLECT

• Please note that after 7 days, the package will be returned to the main storage, and we will reserve 30€ handling cost from your order.

FINLAND & OTHER EU-COUNTRIES

• For orders in EU, uncollected packages will be charged 30€.

OUTSIDE EU

• For orders outside EU, uncollected packages will be charged 50€.

Why is a fee charged for uncollected orders?

Picking, packing, storing and handling logistics require work and resources. These costs are incurred regardless of whether the customer collects the order or not. When a customer places an order, the product is removed from the inventory and cannot be sold to another customer. If the order is not collected, the company has kept the product reserved unnecessarily, which can lead to lost sales.

We truly apologize for the inconvenince! We’ll do our best to help with this issue.

The order must be inspected no later than 14 days after collection, and customer service must be contacted immediately if there are any deficiencies in the order, or if the product is incorrect or defective. Unfortunately, we will not accept any complaints submitted after this deadline.

If you have received a defective product, Please contact our customer service by USING the form on the Customer Service page or email customerservice@andiata.fi.

Please tell us your order number, the product and how the product is defective. You can send an e-mail with an image of the defective product.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can! 

The order must be inspected no later than 14 days after collection, and customer service must be contacted immediately if there are any deficiencies in the order, or if the product is incorrect or defective. Unfortunately, we will not accept any complaints submitted after this deadline.

We truly apologize for sending you a wrong product. Please contact our customer service and we will help you get the right product for you. You can contact us by using the form on the Customer Service page or e-mail: customerservice@andiata.fi.

Depending on your shipping method, it may take 3-10 days for your return to arrive at our warehouse and refunds will be processed within a week after your items have been received at our warehouse. 

Please note: it may take 2-14 working days for the refund to appear in your bank statement. This is dependent on the payment method you have used, and is out of our control. If you have chosen to pay with credit card, your refund will be credited to the same card used when the order was placed. On some occasions we may be unable to do this, if i.e. the card is declined, cancelled or has expired. If you have not received your refund in the expected time, please contact your bank, Klarna, PayPal, or other – depending on the payment method you have originally chosen.